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House Rules and Terms of Use

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The Lost Exit Escape Room House Rules and Terms of Use

Effective from: August 22, 2025

The purpose of this policy is to establish the terms and conditions for the use of the escape rooms operated by FunFactory 4 You (hereinafter: The LOST EXIT or the Service Provider), thereby ensuring a safe, enjoyable, and seamless gaming experience for all participants.

1. General Information
  • The escape rooms are themed experience games where participants, working in teams and within a time limit, attempt to escape the room by solving various puzzles and logical riddles.
  • The game is completely safe; however, scary or dark visual, sound, and light effects may occur.
  • The game does not require physical strength and does not involve any dangerous activities.
2. Participation Conditions
  • All participants use the escape rooms at their own risk.
  • The minimum age for participation is 6 years.
  • Persons under the age of 18 may only participate if accompanied by an adult (+18).
  • Participation is not recommended for individuals with certain health conditions (e.g., epilepsy, panic disorder, claustrophobia, asthma, etc.). In such cases, the player is required to inform the staff in advance.
  • The Service Provider is not liable for any problems arising from a health condition not disclosed by the participant.
  • Due to the physical layout of the venue (narrow corridors, differences in floor level, high-placed objects), the game is not considered fully accessible. Certain elements of the game may be difficult to access for guests with mobility or sensory impairments. Please notify us at the time of booking so our colleagues can provide assistance.
3. Arrival, Lateness, and Entry
  • Participants must arrive at least 10 minutes before their scheduled game time.
  • The full game time cannot be guaranteed for participants who arrive late.
  • In the case of a delay exceeding 15 minutes, the booking may be forfeited, and the participation fee will not be refunded.
4. Rules of Conduct
  • It is forbidden to:
    • Arrive or play under the influence of alcohol or drugs.
    • Smoke, or bring in food or drinks.
    • Intentionally damage the furnishings or equipment.
    • Harass other players or staff.
  • The Service Provider reserves the right to immediately exclude disruptive players or those who violate the rules from the game.
  • The games are monitored by cameras. The primary purpose of camera surveillance is to ensure safety and for game-mastering. Use for marketing purposes will only occur with separate consent.
  • In the event of intentional damage, the player is liable to compensate for the damages caused.
5. Safety

  • The rooms are equipped with an emergency exit, emergency releases, and a “panic button” that players can use at any time.

  • The staff monitor the participants throughout the entire duration of the game and will provide assistance if needed.

  • No physical force is required during the game – it is forbidden to force locks open or damage any equipment.
6. Booking, Cancellation, and Payment

Bookings for the game are made online by scheduling an appointment in advance. Full payment is required to confirm the booking.

Cancellation:

  • Cancellations or modifications to the booking must be initiated in writing (by email).
  • Modification requests must be submitted in writing and are subject to the Service Provider’s discretion.
  • Bookings can be modified or cancelled free of charge up to 48 hours before the scheduled time.
  • For cancellations made within 48 hours of the scheduled time, the full fee will be charged.
  • In exceptional circumstances (e.g., serious illness, family bereavement), the Service Provider may, at its discretion, consider a refund or a change of date upon presentation of an official document.
7. Photos and Media Use
  • Team photos taken after the game may be posted on the Service Provider’s social media platforms. If participants do not wish for this, please inform the staff.
  • Taking photos and recording videos during the game is prohibited, unless specifically authorized by the staff.
8. Intellectual Property and Confidentiality
  • The puzzles, riddles, decorations, and ideas found in the game are the intellectual property of the Service Provider.
  • The content seen and heard during the game is subject to a confidentiality obligation. To preserve the experience for future players, please do not share details publicly.
9. Disclaimer of Liability
  • The Service Provider does not assume liability for damage to or loss of personal belongings.
  • For this purpose, lockable lockers are provided for players and their companions.
  • By participating, the player acknowledges that they are aware of the nature of the game and the potentially psychologically challenging effects that are part of the game (darkness, noises, scary elements), which are applied in a safe manner.
  • The game is not suitable for mental or physical treatment or rehabilitation and is not a form of therapy.
10. Contact
  • Company Name: FunFactory 4 You
  • Registered Address: Killashee, Co. Longford, Ireland
  • Company Registration Number: 733672
  • Representative: Janos Papdi
  • Email: info@thelostexit.ie
  • Phone Number: +353 87 3750782
  • Website: https://www.thelostexit.ie